Managed IT Help Desk
Services.
Save resources and improve efficiency with TocToc’s Help Desk.
5 Years of Proven Support Success
24/7 Business Support
Affordable Pricing Starting From
Why We Care
TocToc's Online Help Desk Solutions:
Your Dedicated Tech Partner for Helpdesk Support, Website Solutions & Customer Care
Our Services:
Website Hosting
At TocToc, we offer affordable and flexible Web Hosting solutions that meet your specific requirements. On-site Overclocking, 99.9% uptime, and everything are provided in hosting packages and our expert staff are available 24/7 to help with any tasks that concern your site users or website.
Website Maintenance
We offer quality maintenance services to ensure your website runs efficiently, including regular updates, backups, performance checks, and security improvements using the latest technologies and best practices.
Security Consultation
Ensure that your assets are safe in the digital milieu by providing adequate consultation on security. We do provide risk assessment on the security system in place and on any vulnerabilities this system may have. Our focus doesn’t only make considerations of the threats in existence but on how they can be curtailed and eroded.
User Training and Support
Our user training and help offers system support services to the user. Chapters will also be offered on practical functionality and useful capabilities of the work activities in a way that makes the staff exploit its use. In addition, we have a support team to provide answers to the customers’ enquiries.
Technical Support & IT Backup
Technical Support is one of the important tools for a business that wants to operate without worry. We are able to immediately provide help on any matters that pertain to the clients technology.
Recovery Solutions
Unleash the fear of the unforeseen and get ready with our recovery plans. We draft a bespoke recovery plan that guides you on how to return your website and data online within the shortest time. We also offer solution based approach that eliminates downtime from happening and ensures the business continues normally.
Customisable business support designed for every level.
Tier 1- Hosting Support
Per Month / 12 Months
- Hosting Website
- Daily Backup
- Test/Staging Website
- Weekly Security Scans
- Performance CDN
- Web Application Firewall
- AI Anti-Bot System
Tier 2 - Basic Website
per month / 12 months
- Includes Tier 1
- Content Management
- Regular Maintenance
- Media Tasks
- User Management
Tier 3 - Advanced Website
per month / 12 months
- Includes Tier 2
- Plugin Management
- SEO Basics
- Performance Optimisation
- Forms Management
- eCommerce
Content Management
Adding/updating pages and posts
Formatting text and images
Creating and organising menus
Managing categories and tags
Updating widgets and sidebars
Regular Maintenance
WordPress core updates
Theme and plugin updates
Database optimisation
Backup management
Security scan reviews
Content Management
Adding/updating pages and posts
Formatting text and images
Creating and organising menus
Managing categories and tags
Updating widgets and sidebars
Media Tasks
Image optimisation and uploading
Creating image galleries
Managing media library
Basic image editing (resize, crop)
PDF and document uploads
Plugin Management
- Installing essential plugins
- Configuring plugin settings
- Removing unused plugins
- Testing plugin compatibility
- Updating plugin content (forms, sliders)
SEO Basics
- Updating meta titles/descriptions
- Setting image alt texts
- Creating XML sitemaps
- Fixing broken links
- Adding schema markup
Performance Optimisation
- Cache management
- Image compression
- Database cleanup
- Checking site speed
- Mobile responsiveness testing
Forms Management
- Setting up contact forms
- Creating newsletter signups
- Managing form submissions
- Setting up auto-responders
- Connecting to email marketing tools
WooCommerce customisation
- Payment gateway integration
- Custom shipping methods
- Inventory management systems
- Custom product types
- Subscription systems
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